Many times in my life I have been disappointed by so called customer service and often it is particularly bad when a large company says that “it prides itself in excellent customer service” or claims to be “recognised for excellent customer service”.

How good it is to be able to report a company that claims to offer good service but actually delivers as much if not more than it promises and provides technical advice that is sound and reliable as well.

I have no connection at all with this company except as a very satisfied customer.  The company in question is Grays of Westminster www.graysofwestminster.co.uk, a Nikon specialist.

I bought a second hand macro lens from them recently as you may have read in an earlier posting, but I also joined their Nikon Owners Club for an extra £59 per year.  I was wondering if this was going to represent good value.

I need not have worried!  I went on the forum for some advice and within 12 hours a full and exceptionally detailed reply from their expert Simon Stafford had been posted and an email sent to me advising it was there.

This man clearly knows what he is talking about and to have access to him for 12-months for £59 has to be worth it, even without the extended guarantees and discounts that also come as part of the package.

Thank you Grays for being there to feed my passion and please keep up the good work.

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One Response to “Service and advice”

  1. John,

    Thank you very much for your very warm words of priase.

    It is always so energizing to hear if the service we endeavour to offer is satisfying from the customer’s point of view.

    Bearing this in mind, I wonder if you would be willing to allow us to quote from your posting on the testimonials page of our website http://www.graysofwestminster.co.uk.

    Thanks again.

    Best wishes,

    Gray Levett

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